Issue with JQuery

Support ForumCategory: IssueIssue with JQuery
Cyril Rigeade asked 4 weeks ago

Hello, I’ve an issue after an update from Wow Modal Windows Pro 2.2 to 2.3.3.
One of my page is down because of it.
Link
Can you explain to me what does it mean ?
 
Thank you

4 Answers
Wow-Company Staff answered 4 weeks ago

Hello.
That is not a problem with the plugin ‘Wow Modal Windows’. There is the problem with the plugin ‘configuracion’

Cyril Rigeade answered 4 weeks ago

That’s not the problem, look at the inspector from Google and you’ll see the true issue.
The issue you are talking about is nothing, it’s just live / staging issue.

Wow-Company Staff replied 4 weeks ago

How did you insert the modal window on the page?
One main script was not connected

Cyril Rigeade answered 4 weeks ago

It’s in a template.

Wow-Company Staff answered 4 weeks ago

Try:

  1. Deactivate the plugin
  2. Download the plugin via your Dashboard on Wow-Estore
  3. Download file wow-modal-windows-pro-2-3-3.zip in folder wp-content/plugins
  4. Unzip file wow-modal-windows-pro-2-3-3.zip in folder wp-content/plugins
  5. Go to folder wp-content/plugins/ wow-modal-windows-pro   and set ch mod 775 on all folders and files in folder ‘asset’
Cyril Rigeade replied 4 weeks ago

Done, nothing changed

Wow-Company Staff replied 4 weeks ago

It’s very strange.
Can you send the access to the dashboard on the few minutes on support@wow-company.com?